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Direct Strategy Adjustment

Question Description

Who you are: the administrative assistant at Harvest Grocery (refer to case scenario)

Who your reader is: Jonathan Cash, an unhappy customer

What happened:

 Mr. Cash bought groceries yesterday and the cashier packed them in the store’s new plastic bags. Two bags split open as he was putting them into his car and several items—including eggs—broke, resulting in a mess in his trunk.

 Mr. Cash wants to be compensated for the unusable groceries, as well as for costs to clean his car. He attached his grocery receipt to his email.

Your task:

1. Draft a direct strategy adjustment email to Mr. Cash (

2. Create any other realistic and logical details necessary to process the claim.

3. Revise your draft(s) to ensure your message follows the instructions given here, in your COMM class, and on the checklist.

4. Save and submit your assignment to Turnitin as a Word document.

Case Scenario for Assignments and writing requirement as follows.

Please follow the writing requirements carefully

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