Professional Experience CE Sanford Health Hospital
Sanford Health Hospital Fargo, ND
Help Desk 2017 – Present
Maintaining and supporting systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets. Ensure system security for desktop, mobile and cloud environments.
Responding to queries via chat, email, or phone
Organize Cyber Security-mandated system upgrades/patches and performed modifications to computers to ensure systems were protected against known exploits.
Implement system install and migration strategies.
Training other staff members on troubleshooting and diagnosing problems
Writing, editing, and revising training manuals for new and updated software and hardware
Providing technical assistance for questions and problems
Resolving problems with networks and other computer systems
Diagnosing system errors and other issues
Following up with customers to ensure full resolution of issues
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Running reports to analyze common complaints and problems
Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problems
Washington Hospital Center Washington, D.C.
Help Desk 2009 – 2017
Provided organizational leadership in using MailChimp, which was instrumental in sharing emails with customers as well as advertising – creating effective and fantastic campaigns through MailChimp.
Installed hardware and software – maintaining hardware peripherals through configuring of software.
Monitored help desk system for incoming requests and resolve or escalate accordingly
Troubleshoot desktop, laptop, printer, hardware, software and other peripheral device issues
Fully documented all steps and communication for each issue
Document processes and procedures Diagnose hardware, software and network problems remotely.
Install, configure and support PC workstations, thin client workstations, printers, scanners and multi-function devices
Educate users related to hardware, software, systems and processes.
Track prioritize and document requests using a Support Desk ticket system.
Perform on site hardware, software and infrastructure assessments and support.
American Public University
Northern Polytechnic – Makeni Teacher’s College Freetown, Sierra Leone
Computer Software, Engineering, and Programming
National Cyber League, Order of the Sword, and Shield National Honor Society
References Available Upon Request
Our website has a team of professional writers who can help you write any of your homework. They will write your papers from scratch. We also have a team of editors just to make sure all papers are of HIGH QUALITY & PLAGIARISM FREE. To make an Order you only need to click Ask A Question and we will direct you to our Order Page at WriteDemy. Then fill Our Order Form with all your assignment instructions. Select your deadline and pay for your paper. You will get it few hours before your set deadline.
Do you need an answer to this or any other questions?